Bob Dougherty gains national recognition as a certified service manager and many new referrals from satisfied customers
Blue Point, NY – Many appliance repair technicians and other home service providers are too quick to get in, get done, get paid and get out. This is not the case with the friendly neighborhood service technician. Bob Dougherty, owner of Fleet Appliance Repair takes customer service to the next level. “Sure, we’re only expected to get the appliance to work again; however, my customers like to talk and I enjoy the company,” said Dougherty. “There are not a lot of jobs where socializing while working is appropriate.”
When Bob Dougherty is called for appliance repair, he feels honored to be invited into the customer’s home and trusted to service their appliance. In addition to providing a good service, displaying integrity and quality work ethics, Bob likes to provide appliance maintenance tips to his customers. One of Bob’s customers appreciated his service as he posted the following review:
“The technician with Fleet Appliance Repair (http://www.youtube.com/watch?v=PTuIYgNfp_o ) came found the problem quickly and put the part in on the spot. This place is friendly and efficient. They also worked around my work hours. I would highly recommend them,”
The local appliance repair man enjoys building lasting relationships with his customers. “Some people in my line of work are bothered by customers who talk too much and constantly ask questions. I don’t mind offering advice. In fact, I enjoy it and my customers appreciate it when I share tips on extending the life of their appliances.”
Bob Dougherty takes pride in customer satisfaction. He recently passed a comprehensive exam that measures skills in consumer relations and management techniques. The certified service manager rating is the highest available level of recognition for the managerial expertise given by the independent service industry.
Certification is voluntary and only those who possess extraordinary skills in the field of service management will attempt this exam. Service managers care enough to maintain the high level excellence required to become a certified service manager are proud of their skills and deserve to be recognized by their profession.
Bob Dougherty operates Fleet Appliance Corp in Long Island, NY. With over 22 years in business, their factory trained technicians provide appliance repair and installation services. Fleet Appliance is factory authorized for most major brands and licensed by Suffolk Consumer Affairs. Visit http://www.fleetappliance.com to learn more.
About Fleet Appliance:
Bob Dougherty operates Fleet Appliance Corp, a member of AHASC with over 22 years in business. Their factory trained technicians provide appliance repair services on most major brands and they are licensed by Suffolk consumer Affairs. The appliance service technician will do a thorough inspection and recommend the best course of action for their customer. Fleet Appliance Repair uses only factory specified parts and fully guarantees their work.
